Return & Refund
At Cellnique Official Webstore (https://www.cellnique.com), we want you to be completely satisfied with your purchases. We regret that return or refunds cannot be accommodated unless it is damaged or has extensive defects discovered upon the receiving of the items. No claims shall be entertained once the delivery order is signed for.
Return & Refund procedures
Effort must be made to notify us within 24 hours after receiving the items and to specify if you would want a replacement or a money refund.
You have to include the following details in the email: Order number, image of damaged product (as a proof) and the reason for return & refund and notify us via our e-Store feedback form.
Once we have received your request for return & refund, we shall contact you within 3 business days for further instructions.
All returned items must be shipped in its original packaging:
Cellnique Paramedical Sdn
No. 24-30, Jln PJS 11/5,
Sunway Industrial Park,
47500 Subang Jaya, Selangor.
Tel: +60-3- 5123 4200
You will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping. Refund for returned items will be made within 21 days of the return of the product.