| Online Shopping Policy
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What is the shipping cost? |
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We provide FREE shipping on all orders from
anywhere in the world.
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Where do you ship to? |
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We ship to anywhere in the world. However, several
remote or rural areas and APO/FPO addresses may not be reached. Delivery is not
available for P.O.Box addresses.
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When and how will I receive my
shipment? |
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Most purchases are shipped out from our
headquarters in Kuala Lumpur, Malaysia by DHL, arrive with 5 business days from
receipt of your order. If however the order will not arrive within the 5-day
period due to no-stock situation, we will then inform you of the new delivery
date via e-mail as per registered.
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What if my order hasn’t arrived in
the estimated time? |
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Kindly check your order tracking to make sure the
shipping address was correct; or please check your local mail centre to see if
they are holding it there for you.
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Important notice on customs fees,
duties or taxes. |
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Our prices do not include duties or value-added
taxes (VATs). If assessed, these charges are the responsibility of the package
recipient, who will be billed by our courier services upon delivery. We will
also include an invoice on the package stating the price of the items for
Customs declaration.
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What should I do if I am not
satisfied with the product? |
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Cellnique Paramedical authentically ensures the
purity and quality of our product line. Thus we are providing a “7 Days
Assurance” policy to all our Customers:-
• Shall you have any allergy after using any of the Cellnique products, you may
receive exchange to another product with same or lower value.
• Shall you receive a defective or damaged product, we will send out a
replacement on the same product at no cost to you.
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What is the terms and conditions
on the Cellnique “7 Days Assurance” policy? |
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The Cellnique “7 Days Assurance” policy is designed
to ensure customers satisfaction of using all Cellnique products. Customers are
strictly follows the procedures as listed:-
• All returns and exchanges have to make within 7 days from the receiving date;
• You are request to fill in the Request Return / Exchange Form before making
your return;
• Return or exchange is strictly to skin allergy after use and receiving a
defective / damaged product;
• The product must be at least 90% of the original contents remaining;
• New product replacement value must be lower or same with the return product.
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How can I return or exchange the
product? |
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Please do not return any product (s) without first
receiving our return instructions by email, as your return cannot otherwise be
accepted by us. All returns must send back to:-
No 24-30, Jalan PJS 11/5,
Sunway Industrial Park,
46150 Petaling Jaya, Selangor. Malaysia.
We recommend you use DHL to ensure fast delivery. We are unable to refund
shipping charges. Make sure to include your name and email address in your
returned package. All replacement product will be sent at no cost to you.
For further assistance with returns or exchanges, please contact
return@cellnique.com.
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Return / Exchange Form |
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| We would like to learn more about your reasons for return so
that we can improve our services to meet your needs. Please take a moment to
complete the following form before making you return.
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| What is your reason for return? |
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a.) |
Product damage or defective when I receive |
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b.) |
I think I ordered the wrong product |
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c.) |
The product had an ingredient in it that I object to
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d.) |
The product made me break out
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e.) |
I had an allergy reaction
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f.) |
Others |
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| Product Replacement Requisition |
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