Online Customer Services

Step 3 : Confirm Order

Once you have finished shopping you should confirm your shopping cart before proceeding to checkout and payment.

 

1. Shopping Cart:

Once you have completed shopping, click Checkout at the top right corner of every pages.

  • Login or Register
    You are advised to login or register a new account for your checkout. This will help you to:
    • Receive Reward Points ( cash rebate for your next purchase)
    • Save your order details under your account
    • Enjoy more privilege designed only to our registered customers!
  • Review your shopping cart content, you can quickly edit your cart by:
    • Adding a product to your account Wishlist : click on Add to wishlist
    • Removing a product : click (x) at the top left corner of the product
    • Changing the order quantity : change the number and click Update Shopping Cart


  • You can see the total Reward Points you are earning from this cart under the Points column
    Once you have confirmed your cart, you may now enter any Reward Points or Promo Code that you wish to redeem on this cart:
    • Reward Points
      • Simply tick Maximize my discount with points to fully utilize your Reward Points
      • Check your total Reward Points by clicking Check Points
    • Promo Code
      • Enter the Promo Code comprised of a series of letters and numbers
      • More details under Promo Code Once you have completed, let’s go to the next step – Choose Free Sample

       

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2. Choose Free Sample:

We are pleased to offer free sample with each product ordered:

  • If you are ordering The Expert Kit which consists more than 1 products, you will be entitled to recieve few samples.
  • You can select the brand of the free sample that you entitled for – under the Select your brand field, you may select:
    • Cellnique
    • b•liv
    • All (Cellnique and b•liv)
  • You will see total samples you are entitled to:
    • If you see error message
    • Meaning you have selected more samples that you are entitled to. Kindly reselect with the right amount again
    • If you do not wish to receive sample, kindly click No Sample
    • Please take note that:
      • Samples are limited and change occasionally. Substitutions will be made for out-of-stock samples.
      • Due to the limited nature of the free samples we are unable to reship samples if they arrive damaged, if you received the wrong one or if one is missing from your order. Samples are shipped with your purchased orders only.
      • Once you have completed your free sample selection, click Checkout

 

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3. Checkout and Place Order:

  • Login
    Once you log in you will be able to select your shipping and billing address which you have saved in your account address book.If you have a different shipping and billing address, simply un-tick the Ship to Same Address box.
  • Register an account for later use
    You are advised to login or register a new account for your checkout. This will help you to:
    • Save your order details under your account
    • Reduce the hassles that you need to complete in the checkout page
    • Enjoy more privileges designed only for our registered customers!
    • All the information (Account, billing and shipping) will be stored under your account information
  • Checkout as Guest
    Simply complete the billing and shipping information
    • Shipping Methods
    • We are pleased to offer FREE shipping on any order amount to anywhere in the worlds.
    • Our standard carrier is DHL Express Worldwide
    • Please take note that several remote or rural areas and APO/FPO addresses may not be reached. Delivery is not available for PO Box addresses.
    • If you don’t see your country listed, meaning we are not currently able to ship to that destination. Countries that are not in the list: Malaysia, Singapore, China, Brazil and Russia.
  • Payment Methods
    • If you have a Gift Voucher, Click on Gift Voucher and enter the 16 digits code comprised of a series of letters and numbers. You may check your Gift Voucher balance by clicking the Check Gift Voucher Balance
    • Option 1: via moneybookers (skrill) – accepting Credit Card of Visa or MasterCard, AMEX, JCB, Diners
    • Option 2: via worldpay – accepting Visa Debit, Visa Credit, or MasterCard.
  • Order Review
    • Please double check your order list.
    • If you wish to edit your order list click Shopping Cart button on the shopping process bar.
    • You may Reduce or maximize your Reward Points spending
    • Delete or edit the quantity of  products / samples
    • Please make sure all information is correct. Click Place Order and you will be redirected to the online payment gateway to complete your payment transaction.
  • Place Order
    • You will be redirect to Pay Your Order Now page. Complete all information correctly to ensure successful transaction.

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