Online Customer Services

Managing Account Activity

We make it easy to shop across our two sites: cellnique.com and blivskin.com. Your account is universal, meaning all your account activities are stored under one account.

Each time you visit our sites, you should immediately login at the top right corner of every pages.

Please take note that the login information will be your email address. Our sites only accept one email address login.

Orders Summary

All your previous and latest orders information is being stored here.

  • View Order : view details of your order. You are able to print out your order details once you click View Order
  • Reorder : product you ordered previously will be added into your shopping cart
  • Tracking Number : Only “shipped” orders status come with a tracking number, click on the tracking number and you will be able to trace your order location.
  • Definition on “order status”:
Payment Review Payment being reviewed
Processing Your order has been confirmed and we are in the midst of processing it
Completed We have delivered and shipped your order. Look for your order tracking code under Tracking # column, click on it and track your parcel
Pending We have yet to process your order
Suspected Fraud There is a possibility that your payment is reported fraud. You will be contacted for more detailed payment information
Refund You have requested for refund on this order


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Product Reviews Summary

All products reviews you submitted are listed here,

Submission date Date you submitted your review(s)
Product Product that you reviewed. You may click on the product and go to the product page
Status Status of your review

  • Approved – your review is approved and you have earned 100 Reward Points in your account. Click Reward Points Summary for more information
  • Pending Approval – your review is pending for approval. Please take note that it may take up to 7 business days for approval. You may tick the notify box if you wish to receive email on your approved reviews.
Rating Your rating on this product
Review Detail Your review description

 

If you wish to delete or amend any of your reviews, please contact us

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Wishlists Summary

Wishlist is a convenient shopping tool for keeping track your favorite products for a later purchase.

  • Login to your account, click My Wishlist from the top right corner of very page.
  • When you wish to replenish or ready to purchase your Wishlist, just click Add to Cart and complete the shopping process.
  • To add products to your Wishlist, you will need to Login or Register a new account. Go to your favorite product and click Add to Wishlist. This will automatically add the product to your Wishlist
  • You can remove a product by clicking “X” located next to the product
  • If you wish to send your Wishlist to your friend’s email address, or Facebook account, or other social network, click the Share button.

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Gift Vouchers Summary

You may check your Gift Voucher value or balance here.

  • Enter your 16 digit Gift Voucher number, click Check Balance
    You may see results of Gift Voucher Code, Balance and Expiry Date

 

All your received Gift Vouchers will be shown here as well:

Code the 16 digits Gift Voucher code to be used during checkout
Balance the value of the Gift Voucher
Expiry Date
  • all Gift Vouchers come in 60-day of expiry date

 

More details under Gift Voucher ›

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Reward Points Summary 

You may check your latest Reward Points status here, for both Approved and Pending.

There will be two tables displaying your total earned points, and your total spent points.

  • Earning
Points earned Total Reward Points up-to-date
Date Date when you earned the points
Comments How your points is earned (see below for definition)
Status Status of your points

  • Approved – your Reward Points is approved and redemption can be made anytime!
  • Pending – we are in the midst of approving your Reward Points. Please take note that it may take up to 5 business days for approval.
  • Comments on how the Reward Points is earned:

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Comments on how the Reward Points are earned:        

  • Making purchase
  • ­Write review on products
  • ­Register an account
  • ­Subscribe to newsletter
  • ­Like us on Facebook
  • ­It’s your birthday month!

  • Spending
Points spent Total Reward Points spent
Date Date when you spent the points
Comments How your points is spent

  • Points spent on making purchase
Status Status of your points

  • Approved – your Reward Points is approved and redemption can be made anytime!
View details Click to view detail for Reward Points spending activity.

 

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