Online Customer Services
30 Days Assurance Policy
We stand behind the quality and effectiveness of our products. If you are not completely satisfied with a Cellnique or b•liv purchase for any reasons, you may return it to the our HQ for 100% cash refund or exchange to another product with same or lower value, within 30 days from the date of purchase.
- If your purchase is from an unauthorized retailer or other unauthorized source we regret that we cannot offer you our assurance or otherwise assist you with any problems that you may encounter.
- The policy does not apply to clearance products, samples giveaway and/or free products giveaway
- Kindly take note that our 30-day-Assurance Policy is only applicable to online orders. All refunds, returns, or exchanges must have attached the relevant and original sales receipt / invoice.
- All refunds are limited to credit cards or online payment gateway account used during purchase.
- All exchanges are limited to original shipping address used during purchase.
For more information on our 30-day-Assurance Policy, please contact firstname.lastname@example.org