FAQ about Cellnique
Who is Cellnique?
Cellnique is a skin care brand that combines the effectiveness of medical and pharmaceutical grade beauty ingredients. We offer a full range of professional in-salon and home care products which provide its users the best problematic skin solutions.
Who should use Cellnique?
Cellnique products are specially formulated for everyone with skin problems, or individual that wishes to achieve luminous and flawless skin.
Where is Cellnique from?
Cellnique is from United States with its HQ located in Ohio - United States, and Asia HQ located in Kuala Lumpur – Malaysia. We keep searching the world best product for our users, thus you may see different country of origin in all our products. All Cellnique products are being tested and reformulated in our laboratory in Singapore, and packaged in Malaysia Packaging Factory which has been certified GMP (Good Manufacturing Practice).
Where can I purchase your products?
All Cellnique products are only available from authorized dealers or from the official websites of Cellnique. These dealers have been thoroughly trained to provide you with any information or precautions needed before the usage of our products. We take full responsibility for the authenticity, quality, and reliability of products sold from these authorized dealers / websites:
- Cellnique Exclusive Centres located nationwide across Malaysia and Singapore
- Cellnique’s official website – www.cellnique.com, www.facebook.com/cellnique
Why I can’t get your product in United States?
We do not have a sales office in United States but if you are located in United States and wishes to purchase our products, you may purchase via online from our official website, www.cellnique.com or www.facebook.com/cellnique.
What is the use-by-date of your product?
Any Cellnique products available in the market provide a use-by-date which printed at either the bottle or packaging box
- Before the container is opened, for a minimum period of 24 months
- After the container is opened, for a minimum period of 12 months.
However, it is important to note that in general, once the product is opened, its life spam is influenced by how the product is stored (normal atmosphere conditions and how the product is handled (using ordinary rules of hygiene and application as recommended in the prospectus).
Is it safe to use your product while pregnant?
All Cellnique products are safe to use during pregnancy. Nonetheless, we recommend you to consult your physician before using or consuming any products, especially in the first trimester.
How long will it take your products to have a noticeable effect on my skin?
The length of time required to restore health to the skin depends on the skin’s condition and the products used, as well as lifestyle and diet. Complete routine which include double cleanser, toner, intensive treatment, moisturizer, sun protection, daily / weekly masque and special care recommended from our skin care expert can produce noticeable effects within several days. Take a simple skin diagnosis test to find out the right product for you now! LINK to skin dignosis
Can I use your products with other brand of skin care products?
Each Cellnique product is specifically designed to work together as a routine in solving your skin problem. When used as a routine, our products work together to effectively penetrate the formulations to different layers of the skin, revealing superior results. You may use our products in conjunction with your current skin care routine. However, you may not be seeing the same results.
I heard some users experienced skin irritation after using your products, is that true?
Our ingredients are generally tolerated by most individuals; however, there are some skin types which may be extremely sensitive or hyper-sensitive. Perform sensitive test if you think you have a sensitive skin before you use any of the skin care products.
Please take note that some gentle exfoliation and skin cell renewal properties of our products formula may cause slight tingling, warm sensation and/or skin redness in the first few applications. This sensation is very subtle and completely normal.
To perform sensitive test:
Choose an area in the crook of your elbow and apply the product you wish to test. Leave for 12 to 24 hours and then look for any signs of allergic reaction or irritation. The test may be even be repeated the next day. Signs of an allergic reaction or irritation include red, warm skin, perhaps also itchy and/or with a rash.
Are the ingredients in all Cellnique products safe to use?
We use only necessary ingredients in all Cellnique products. You may find the full and complete ingredient listing written in descending order of weight at the time they were added at all labels or packaging boxes. All listed ingredients must be in compliance under the strict adherence to all applicable laws, including the Control of Drugs and Cosmetics Regulations, which are the guidelines set under the ASEAN Cosmetic Directive.
ASEAN Cosmetic Directive Safety Requirement:
A cosmetic product placed on the market must not cause damage to human health when applied under normal or reasonably foreseeable condition of use, taking account in, in particular, of the product’s presentation, its labeling, instructions for its use and disposal, warning statement as well as any other indication or information provided by the manufacturer or his authorized agent or by any other person responsible for placing the product on the market.The provision of such warnings, shall not, in any event, exempt any person from compliance with the other requirements laid down in the ASEAN Cosmetic Directive.
Why is my favorite product discontinued?
We are sorry if a decision has been made to discontinue your favorite product. Please notice that such decisions are not made impulsively. They are made in response to consumer preferences and we take into account many other important factors such as purchasing patterns, size of product, price etc.